Terms And Conditions

Haringey Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Haringey Carpet Cleaning provides professional carpet, upholstery and related cleaning services to residential and commercial customers within our service area. By booking or receiving any service from Haringey Carpet Cleaning, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

"Company" means Haringey Carpet Cleaning, the provider of the cleaning services.

"Client" or "you" means any individual or organisation booking or receiving services from the Company.

"Services" means carpet cleaning, rug cleaning, upholstery cleaning, stain removal, end of tenancy cleaning and any other related services provided by the Company.

"Premises" means the property or location where the Services are to be carried out.

"Technician" means any member of staff, contractor or representative of the Company who carries out the Services.

2. Scope of Services

The Company offers professional cleaning services primarily focused on carpets, rugs, upholstery and soft furnishings, as well as related cleaning tasks agreed in advance at the time of booking. The exact scope of the Services, including the areas to be cleaned and the methods to be used, will be agreed between the Company and the Client prior to the appointment.

All Services are subject to an initial assessment by the Technician on arrival. The Technician may adapt the cleaning method based on the condition, age, fibre type and accessibility of the items to be cleaned, in order to deliver the most appropriate and safe cleaning result.

3. Booking Process

Bookings for Services can be made in advance through the Company’s chosen communication channels. By requesting a booking, the Client confirms that they are legally capable of entering into a binding contract and that they are either the owner of the Premises or have authority from the owner or managing agent to arrange the Services.

When making a booking, the Client must provide accurate and complete information, including the full address of the Premises, access arrangements, parking information, the nature and approximate size of the areas or items to be cleaned, and any known issues such as heavy soiling, pet odours, stains or previous damage.

The Company will provide a price estimate based on the information supplied by the Client. All estimates are given in good faith but are not binding if the information provided is inaccurate or incomplete, or if the conditions at the Premises differ significantly from those described. The Company reserves the right to revise the quotation on site before commencing work, subject to the Client’s approval.

A booking is considered confirmed only when the Company has acknowledged the appointment and provided confirmation of the date, time window and estimated cost. The Company may request a deposit or pre-authorisation to secure the booking, particularly for larger or specialist jobs.

4. Access, Parking and Client Responsibilities

The Client must ensure that the Technician can gain safe and reasonable access to the Premises at the agreed time. This includes providing any necessary keys, codes or entry instructions in advance where required. If access is delayed or refused, waiting time or a call-out charge may apply.

The Client is responsible for ensuring that adequate parking is available for the Technician’s vehicle as close as reasonably possible to the Premises. Any parking fees or permits required for the duration of the visit will be chargeable to the Client.

The areas to be cleaned should be reasonably clear and accessible. The Client should remove small items, fragile objects, valuables and personal possessions from the areas to be serviced. While the Technician will move light furniture where practical and safe, the Company is not responsible for moving heavy, delicate or bulky items such as wardrobes, large sofas, electrical appliances or pianos.

5. Health, Safety and Property Conditions

The Client must inform the Company of any health and safety risks at the Premises, including loose or damaged flooring, exposed wiring, poor lighting, infestations or hazardous materials. The Company reserves the right to refuse or suspend Services if the Technician considers that working conditions are unsafe or unhygienic.

The Client must also notify the Company of any known defects, pre-existing damage, colour loss, loose seams, previous chemical treatments or other issues that may affect the outcome of the cleaning process or increase the risk of further damage.

6. Pricing and Payment Terms

All prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as indicated at the time of quotation. The price is normally based on the type and size of the items or areas to be cleaned, the level of soiling and any additional services requested.

Unless agreed otherwise in writing, payment is due immediately upon completion of the Services at the Premises. The Company may accept various forms of payment, such as cashless payments, cards or bank transfers, subject to availability. The Technician may be authorised to collect payment on behalf of the Company.

For commercial clients or larger projects, the Company may issue an invoice payable within a specified period. The Client must ensure that payments are made on or before the due date. The Company reserves the right to charge interest or late payment fees on overdue accounts in accordance with applicable UK law.

The Company may require a deposit or partial prepayment for certain bookings. Any deposit is non-refundable in the event of late cancellation or failure to provide access, except where the Company is at fault.

7. Cancellations, Rescheduling and No-Show

The Client may cancel or reschedule a booking by giving reasonable notice to the Company. Unless otherwise agreed, a minimum notice period of 24 hours prior to the scheduled appointment time is required for cancellations or rescheduling without charge.

If the Client cancels or reschedules an appointment with less than 24 hours’ notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full quoted value of the Service, particularly where the time slot cannot be reallocated.

If the Technician attends the Premises at the agreed time but is unable to gain access, or if the Client is not present where their presence is necessary, this may be treated as a late cancellation and a call-out fee or the full service charge may apply.

The Company will make reasonable efforts to honour all confirmed bookings. However, appointments may occasionally need to be changed due to unforeseen circumstances, such as staff illness, vehicle breakdown or extreme weather. In such cases, the Company will contact the Client as soon as reasonably possible to arrange an alternative time. The Company will not be liable for any indirect loss arising from such rescheduling, but any deposit paid for that appointment will be transferred to the new booking or refunded where no alternative can be agreed.

8. Service Quality and Limitations

The Company aims to provide high quality professional cleaning services and to achieve the best possible results based on the condition and nature of the items being cleaned. However, the Client acknowledges that certain stains, odours, wear, discolouration and damage may be permanent and cannot be fully removed or reversed by cleaning.

Drying times may vary depending on the fabric, ventilation, ambient temperature and humidity. The Company will provide general guidance on drying times but cannot guarantee exact times. The Client is responsible for ensuring adequate ventilation and for following any aftercare advice given by the Technician.

The Company does not guarantee the prevention of resoiling, wick-back of old stains, or issues arising from prior damage, wear or improper maintenance. Where the Technician considers that a particular item is at high risk of damage, the Client may be asked to sign a disclaimer or the Company may decline to carry out the Service for that item.

9. Client Obligations During and After Service

During the Service, the Client should ensure that any pets and small children are kept away from the work areas and equipment for safety reasons. The Client should also refrain from walking on freshly cleaned carpets or using damp upholstery until advised it is safe to do so.

Any concerns about the Service should be raised with the Technician at the time of the visit where possible, or with the Company as soon as reasonably practicable thereafter. The Company will investigate and attempt to resolve any service issues in a fair and timely manner.

10. Waste Handling and Environmental Compliance

The Company operates in accordance with relevant UK waste management and environmental regulations. Any waste generated as part of the cleaning process, such as used solutions and extracted residues, will be managed responsibly by the Technician.

Ordinary waste and residues that can be discharged safely into the Client’s existing sanitary systems will be handled in line with manufacturer guidance and applicable regulations. Where specialist waste handling is required, the Company will either make appropriate arrangements or inform the Client of any additional costs or requirements.

The Client agrees not to request or require the Company to dispose of waste in any unlawful manner, including discharge into inappropriate drainage, external spaces or public areas. The Client is responsible for any waste at the Premises that is unrelated to the Services and for ensuring compliance with local authority rules regarding household or commercial waste collection.

11. Damage, Liability and Insurance

The Company will exercise reasonable care and skill when providing the Services and will take appropriate measures to protect the Client’s property. The Company holds relevant insurance covers suitable for a professional cleaning business operating in the UK.

If the Client believes that the Technician has caused damage to property or items at the Premises, the Client must notify the Company as soon as reasonably possible, and in any event within 48 hours of the Service. The Client should provide details and, where available, photographs of the alleged damage.

The Company’s liability for any proven damage caused by negligence will be limited, at the Company’s option, to either:

Repairing the damage; or

Providing a replacement item of similar age and condition; or

Paying fair compensation not exceeding the value of the damaged item or the total price of the Service, whichever is lower.

The Company shall not be liable for:

Any pre-existing damage, wear, fading, shrinkage, loose threads or defects;

Damage arising from inaccurate information provided by the Client;

Damage where the Client has not followed the Technician’s advice regarding items that are at risk;

Any indirect, consequential or purely economic loss, including loss of profit, loss of business or loss of enjoyment.

12. Complaints and Dispute Resolution

The Company endeavours to resolve all service issues promptly and professionally. If you are dissatisfied with any aspect of the Services, you should contact the Company as soon as practicable, giving full details of your concerns.

The Company may request the opportunity to revisit the Premises to inspect the work and, where appropriate, to attempt a re-clean or other remedy. Refusal to allow a re-visit may limit the Company’s ability to offer any further resolution.

If a dispute cannot be resolved directly, the parties may consider using an independent mediation or alternative dispute resolution service. Nothing in these Terms affects the Client’s right to pursue a claim through the courts.

13. Force Majeure

The Company shall not be in breach of these Terms, nor liable for any delay or failure to perform the Services, where such delay or failure results from events or circumstances beyond the Company’s reasonable control. These may include, but are not limited to, severe weather, public transport disruption, accidents, illness, strikes, pandemics, utility outages or acts of government.

14. Privacy and Confidentiality

The Company respects the privacy of its Clients and will only use personal information for purposes connected with providing and managing the Services, handling payments and complying with legal obligations. The Company will take reasonable steps to keep Client information secure and will not share it with third parties except where necessary for service delivery, payment processing, legal compliance or with the Client’s consent.

15. Amendments to these Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or the Company’s operations. The latest version will apply to all new bookings made after the updated Terms are published or otherwise made available to Clients.

For ongoing or future bookings already confirmed at the time of an update, the Company will apply the version of the Terms in force at the date of booking, unless changes are required by law or the parties agree otherwise.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the Services, subject to any rights the Client may have under applicable consumer legislation to bring proceedings in other competent courts.

By booking or receiving Services from Haringey Carpet Cleaning, you confirm that you have read, understood and agreed to these Terms and Conditions.